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Overview
Rates:
Please contact us if you would like to check if there are any other economical shipping options to your specific location or if you are looking to expedite the shipment.
Standard Handling Time:
1 Day
Standard Shipping Time:
4 days
Warranty:
All products come with a standard 1 year repair/replace warranty. Customers are required to pay shipping to send the item back for inspection and repair. If the item is found to be defective, not due to damage or mis-use, StyYLL will refund the customer for the return shipping and repair or replace the item at no cost to the customer.
Return Shipping Recommendation:
Purchase shipping insurance for the total price of the product, in case it is damaged while being shipped back to StyYLL.
Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only exchange items if the original product a customer received is defective or damaged. Send us an email at sales@styyll.com and send your item to:
3019 Ocean Park Blvd Unit 122
Santa Monica, CA 90405
Shipping returns
To return your product, mail your product to:
3019 Ocean Park Blvd Unit 122
Santa Monica, CA 90405
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable if the item is defective and under warranty.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Sales@styyll.com for questions related to refunds and returns.
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Refund policy
We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 3019 Ocean Park Blvd Unit 122, Santa Monica, CA 90405. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on July 25, 2022
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